Aditya Oktaviani
Jl. Raya Sawangan No. 10
Depok
16518,
Jawa Barat
November 02nd, 2016
PT. ECART SERVICES INDONESIA
PLAZA AGRO lt. 8 & 9
Jl. H.R. Rasuna Said Kav X-2 No.1
Jakarta Selatan 12950,
DKI Jakarta
Dear Sir or Madam,
I have recently
ordered a bag (itemTote Bag #8001-13) from your website on October 28. I received
the order on October 31. I am dissatisfied your product because I discovered
there is scratch on it. I have attached photocopy of my receipt as proof of
purchase. My order number is 396455515
The condition of
the item was your responsibility up to the point I received it and accordingly,
I am entitled to a refund a long with a refund of all delivery costs. I would
request that confirm in the next 3 days that you will provide this remedy and
that you will cover the cost of the defective item being returned to you.
I look forward
to hearing from you. If you need to contact me, you can reach me at (021) 8888-9999.
Yours Faithfully,
Aditya Oktaviani
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