ADJUSMENT LETTER

PT. ECART SERVICES INDONESIA

PLAZA AGRO lt. 8 &  9

Jl. H. R. Rasuna Said Kav. X-2 No.1

Jakarta Selatan 12950,

DKI Jakarta

November 5^th, 2016

Dear Ms. Aditya Oktaviani

Thank you for taking the time to communicate to us why our product did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your assue as soon as possible.

We will be contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customer. It is our goal to retain you as satisfied customer and will hope to serve you again in the future.

Yours Faithfully,

Kenneth Graha

Sales Manager

PT. ECART SERVICES INDONESIA

REFERENCE:

http://www.samplewords.com/customer-complaint-response-letter/

http://www.businesscommunicationarticles.com/adjusment-letter-sample-example-template-and-format

COMPLAINT LETTER

Aditya Oktaviani

Jl. Raya Sawangan No. 10

Depok 16518,

Jawa Barat

November 02^nd, 2016

PT. ECART SERVICES INDONESIA

PLAZA AGRO lt. 8 & 9

Jl. H.R. Rasuna Said Kav X-2 No.1

Jakarta Selatan 12950,

DKI Jakarta

Dear Sir or Madam,

I have recently ordered a bag (itemTote Bag #8001-13) from your website on October 28. I received the order on October 31. I am dissatisfied your product because I discovered there is scratch on it. I have attached photocopy of my receipt as proof of purchase. My order number is 396455515

The condition of the item was your responsibility up to the point I received it and accordingly, I am entitled to a refund a long with a refund of all delivery costs. I would request that confirm in the next 3 days that you will provide this remedy and that you will cover the cost of the defective item being returned to you.

I look forward to hearing from you. If you need to contact me, you can reach me at (021) 8888-9999.

Yours Faithfully,

Aditya Oktaviani

REFERENCE:

http://www.belajarbahasainggris.us/2012/02/contoh-complaint-letter-surat-pengaduan.html?m=1

https://jujubandung.wordpress.com/2012/11/15/cara-menulis-surat-komplain-bahasa-inggris/

MAKE ORDER LETTER

Aditya Oktaviani

Sawangan Depok 16518,

Jawa Barat

October 20, 2016

HKB Fasion

Plaza Agro

Jl H.R. Rasuna Said Kav. X-2 No.1

Jakarta Selatan 12950,

DKI Jakarta

Subject: Purchase Order for Mangoesteen Canvas Tote Bag

                Dear Sirs,

                Thank you forsending the information of codes and colors that is avaible for HKB Fasion and for your confirmation that it is possible to make on delivery.

                I’m writing this letter to place an order Mangoesteen Canvas Tote Bag. Kindly send the following item at the above address through delivery with proper cash bills.

1

     1.  Code : Mangoesteen Canvas Tote Bag 8001-13- Color : New York Grey- Quantity : 1

All the item should be in good condition and packed properly. Any damage to these item during delivery will be your responsibility. I’m hoping to receive October 28, 2016. Please confirm that you received this order by calling me on 0877-1223-4456. Thank you for your time and prompt attention.

Best Regards,

Aditya Oktaviani 

REFERENCE:

http://www.livecareer.com/letter-samples/letters/order-letter

http://www.lazada.co.id (Application)

http://www.poojabhatiaclasses.com/2014/11/class-11-english-placing-and-cancelling-orders-format/

MAKE INQUIRY LETTER

Aditya Oktaviani

Sawangan Depok 16518,

Jawa Barat

October 18, 2016

HKB Fasion

Plaza Agro

Jl H.R. Rasuna Said Kav. X-2 No.1

Jakarta Selatan 12950,

DKI Jakarta

Subject: Request Information of a Product

                Dear Sirs,

I am very interested in your Mangoesteen Canvas Tote Bag. Could you please send me the product code and the list of available colors?

                With reference to your advertisement in Lazada.co.id . I would like to order this product for an upcoming event and if it is possible to make purchases on delivery.

                I appreciate that this is an unusual request, but I would be very grateful for any help you could provide. I look forward to hearing from you.

Yours faithfully,

Aditya Oktaviani

REFERENCE:

http://www.applicationletters.info/2016/05/2-example-of-letter-of-inquiry/

http://www.lazada.co.id (Application)

http://www.slideshare.net/nethanp/write-an-inquiry-to-ask-for-more-information-concerning-a-product